Posted on May 8, 2021
What Is Sales Tracking Software?
Believe it or not, most businesses still track their sales process manually: on a spreadsheet, on a board, and even on paper. Manual tracking can work in a small office with very few sales but is never perfect. This results in poor performance in poor customer experience, inefficient use of sales force time, and lower transaction revenue.
Sales tracking software allows you to manage, track and control all aspects of the sales process. Typically, set up workflows is provided so that sales reps know where each prospect is at any given time and what steps to take next.
Common features of smart online sales management software:
1) Pipeline management: Manage individual sales leads from new leads to first contact to the transaction closing. This allows employees and management to analyze and prioritize different groups based on various internal or external variables.
Image Source: Google
2) Cycle management: A customer-centric process management tool for managing sales and buying cycles, especially useful for companies selling subscription-based products or benefiting from post-sales follow-up.
3) Dashboard: Metrics tracking from a visual interface for sales representatives, management, and executives showing key performance metrics including open and closed transactions, volume at various stages of the pipeline, and custom KPIs and scores.
4) Collaboration: Collaboration tools help organize responsibilities in a commercial environment where several team members work together on the same agreement to transfer and prevent unnecessary steps.